DevExpress RibbonControl object not recognising some item clicks

Hello,

I use Test Complete on a desktop app that used the DevExpress ribbControl object to navigate around the application. 

I am able to click on items on the ribbonControl object by using the following code:

Aliases["Spry"]["Main"]["ribbonControl"]["ClickItem"]("Home|Data|Table Data");

This will click on the "Table Data" button.

The problem happens for some reason, when I click certain buttons, it just gives me the following code instead of something similar to the one above.

Aliases["Spry"]["Main"]["ribbonControl"]["Click"](572, 123);

I get that when I should be receiving something like :

Aliases["Spry"]["Main"]["ribbonControl"]["ClickItem"](Home|Clipboard|Paste);

Any help would be appreciated. I'm happy to post any screenshots/GIF recordings.

Thanks in advance.

-Dan