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Why does the "Chat with Support" button in SwaggerUI not work?

bbuzzard
Occasional Contributor

Why does the "Chat with Support" button in SwaggerUI not work?

I'm trying to contact SwaggerUI spport to get an answer to a problem I'm having, but when I click the "Chat with Support" button in the UI nothing happens.  Why?

2 REPLIES 2
TanyaYatskovska
Community Manager

Re: Why does the "Chat with Support" button in SwaggerUI not work?

Hi @bbuzzard,

 

Perhaps, there are no online agents. Could you please submit a support ticket here?

https://support.smartbear.com/message/?prod=SwaggerHub

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

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Nastya_Khovrina
Moderator

Re: Why does the "Chat with Support" button in SwaggerUI not work?

Hi @bbuzzard

 

In SwaggerHub, when you click on the Chat with Support button, you should see the pop-up to start the chat. 

If no chat agents are available at the moment, you will see this message: 

chrome_2019-06-19_15-11-17.png 

 

Please let me know whether you can see this window. If it's not available for you, let us know what browser you use. Also, try in another browser.

 

Anyway, you should be able to contact our Support team using this form: https://support.smartbear.com/message/?prod=swaggerhub



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