Forum Discussion

sanj's avatar
sanj
Super Contributor
7 years ago
Solved

ready api crashed silently twice

I tried to start it twice but READY API crashes silently I do not know see anything in windows logs. now I will try restart PC and see if that fixes the issue.  
crash
  • groovyguy's avatar
    groovyguy
    7 years ago

    I can usually find crash logs in the actual ready-api.log or ready-api-errors.log. These are usually in your \userprofile\.readyapi\logs. 

groovyguy's avatar
groovyguy
Champion Level 1

I can usually find crash logs in the actual ready-api.log or ready-api-errors.log. These are usually in your \userprofile\.readyapi\logs. 

sanj's avatar
sanj
Super Contributor
7 years ago

Here is the info they require for capturing crash logs.

For me thats too late but good to know for next time.

I am sending crash logs that I have on my user profile

  1. Complete the Ready! API log:
    1. Run the Command Prompt and navigate to the <Ready! API>\bin folder.
    2. Run the following command:
      ReadyAPI-X.X.X.exe>C:\log.txt 2>C:\error_log.txt
      Ready! API will be started and logging will be redirected to the C:\log.txt and C:\error_log.txt files (you can change the location of the files if you want).
    3. Reproduce the problem.
    4. Send us the log.txt and error_log.txt files.
  2. Check whether the R!API Installation\bin folder contains files named like hs_err_pidXXXXX.log. If the files are there, please send them to us.