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get no license pool exists for sales order number issue when add license,

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New Contributor

get no license pool exists for sales order number issue when add license,

Hi ,

 

When I tried to add license to SoapUI NG by using sales order number, it got error "no license pool exists for sales order number issue when add license"

 

So I have to ask if  sales order number is reference number in email which I recevied.

Any other steps need to do ?

This is the only the email I received after paid for several days. Please help

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: get no license pool exists for sales order number issue when add license,

Finally, the support team sent me license file for activation, Thanks.

3 REPLIES 3
Community Manager

Re: get no license pool exists for sales order number issue when add license,

Hi Deanzhang,

 

I recommend that you contact our Ready! API Support Team to resolve this license issue. You can contact them here: http://support.smartbear.com/product-list/

 

---------
Tanya Gorbunova
SmartBear Community Manager

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New Contributor

Re: get no license pool exists for sales order number issue when add license,

Hi TanyaGorbunova, 

 

Thanks for the information, I will try that way

New Contributor

Re: get no license pool exists for sales order number issue when add license,

Finally, the support team sent me license file for activation, Thanks.

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