Have you contacted Smartbear support team, they will be able to help you out. For more information you can contact any moderator here in community
@PratikshaMehete , I see that you are now working wih the Support Team. Please post the solution here when you have one. This is highly appreciated!
Issue is resolved. I tried resetting the database password again. While setting new password i didnt not use the special character. then tried giving updated password in database configuration and it worked :-)
Its strange and hard to digest the solution but my issue is resolved :-)
In Hindi there is a idiom *khoda pahad nikla chuha* nothing more of the solution, didn't come to my mind that this could be the reason as i was thinking that the problem is which your query.
No ways Happy that you finally found the solution and learning to me.