cancel
Showing results for 
Search instead for 
Did you mean: 

Disappearing Transaction Log scrollbars

SOLVED
Highlighted
Occasional Contributor

Disappearing Transaction Log scrollbars

While running a testcase, the transaction log (with 100+ rows) looses scrollbars every now and then making it impossible to go on testing. Cursor keys do not work either. Required to restart ReadyAPI (3.0/3.1). This has been a problem since version 3.0.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: Disappearing Transaction Log scrollbars

Thank you nmrao and sdeevers for help!

 

Hi @poinc, if this issue still persists, it would be a good idea to contact ReadyAPI support

Downgrading is not always the best choice, due to all the improvements that are regularly included into the new product releases. So, hopefully, the support team will be able to help, and we will avoid the need to downgrade!

 

I've gone through support tickets on a similar topic and found out that this issue was solved through installing the Microsoft patch update for one user - so, looking into this might be something worth trying, as well.



Sonya Mihaljova
Community and Education Specialist

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post

5 REPLIES 5
Highlighted
Community Hero

Re: Disappearing Transaction Log scrollbars

Hmm..
You may open the log file and see in a preferred text editor.


Regards,
Rao.
Highlighted
Occasional Contributor

Re: Disappearing Transaction Log scrollbars

That is unfortunately not an option for me, it would be very time-consuming.

 

Highlighted
Occasional Contributor

Re: Disappearing Transaction Log scrollbars

I have had the issue with 3.0 and previous versions when going from maximize to restore down and then back to maximize on the app. In order to keep the scroll bar intact, I found setting the compatibility mode on the app to "Override high DPI scaling behavior" seemed to correct the problem, but it may not work for everyone.

 

Hope this helps in your case!

Stu

Occasional Contributor

Re: Disappearing Transaction Log scrollbars

Thanks for your suggestion. I tried the app setting but it does not seem to solve my problem. The Transaction Log scrollbars keep disappearing (to me it's a mystery how this is even possible). I'm afraid I have to downgrade to a previous version (2.x) that does not use the custom scrollbars.

 

 

 

Highlighted
Community Manager

Re: Disappearing Transaction Log scrollbars

Thank you nmrao and sdeevers for help!

 

Hi @poinc, if this issue still persists, it would be a good idea to contact ReadyAPI support

Downgrading is not always the best choice, due to all the improvements that are regularly included into the new product releases. So, hopefully, the support team will be able to help, and we will avoid the need to downgrade!

 

I've gone through support tickets on a similar topic and found out that this issue was solved through installing the Microsoft patch update for one user - so, looking into this might be something worth trying, as well.



Sonya Mihaljova
Community and Education Specialist

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post