Last Friday was the last day for one of my collaborators and we had to deactivate his license … it's was good and i receive "SmartBear deactivation / Your license has been deactivated."
And today, in order to be able to install it on the workstation of our new collaborator , we proceed to the offline activation except that we do not receive the file but a non-distribution notice:
« Remote Server returned '554 5.7.0 < #5.7.134 smtp;550 5.7.134 RESOLVER.RST.SenderNotAuthenticatedForMailbox; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this mailbox> »
I try to contact Smartbear Support for this problem but seems it's now a communauty system …. how can i be help with this problem ?
I didnt understand what you meant by "community system".
Youre post is in the open source soapui forum. Have you got a license for soapui pro/readyapi!?
If "yes", what type of license have you got?
If i understand correctly, you want to move a license to a new user after the previous user left. If this is a fixed term rather than floating license, are you sure the deactivate worked?
If you still have a valid license then SmartBear would accept a support ticket....its only if the license has expired does SmartBear point you towards the opensource soapui forum.
Need a bit more info before we can help, i think!
if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta
But yesterday, when we did the activation process in offline mode for our new employee (in the same way as we did 5 months ago for another colleague), we didn't receive the email containing the activation key but a non-distribution email "email@example.com Remote Server returned '554 5.7.0 <# 5.7.134 smtp; 550 5.7.134 RESOLVER.RST.SenderNotAuthenticatedForMailbox; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this mailbox> "
A few years ago, we were able to contact Smartbear Support by email (firstname.lastname@example.org) for another topic but on retrying the same thing, I received an automatic email redirecting me to this forum so that I would have liked to be able to open a ticket with support to manually communicate our license file to them, the email sent to license-activation as well as the email received by their mail server for analysis
We are a little stuck with this license that we want to reactivate for our new colleague