Serious complaint about the buying process at SourceForge.

Hi Ali!

Thanks for your interest in soapUI Commercial.

I'll try to answer the questions in order.

1) We agree, this is irritating. ShareIT our e-commerce provider does not accept free adresses for credit card purchases. The logic is anti fraud, but we are in the process of trying to convince them to change this. Free adresses does work for other payment options than Credit Cards though.

2)Yes, this is correct. The Personal Edition is really intended for personal use. Therefore there is no need for a singel user to buy more than one license. We do however have in place serious volume discounts that will, when we are talking about 11 (actually the discount system make 11 licenses cheaper... there, it is official!) licenses will make soapUI Pro pretty cheap. The actual price with the earlybird discount will be 210$ per license not more than 60$ per more per license. Now granted 210 is more than 149, but I will guarantee you, you will make up for that extra 60$ in your first week of soapUI usage, and the buying of pure supported professional licenses will come in handy, the ability for the soapUI users themselves to ask us support questions is really valuable.

3) I understand what you are saying. The intention of shareIT is to make the process more smooth. Try this:

• Choose to buy soaUI Pro, nonpersonal edition.


• Update the number of licenses to 11 and click the update button below.


• You will the have a good overview of what you are paying for.

Also note that the third step, "Review and submit" will have all information for review before buying. I checked amazon.com for reference and it is not that far from how the process works for us.

I will get back to you about the free e-mail issue and hopefully work it out for the best.

Update, I have not yet recieved a response from our e-commerce supplier.

/niclas
eviware.com