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Not able to start LoadUI on Windows Server 2008

indrojeet1061
Occasional Contributor

Not able to start LoadUI on Windows Server 2008

Hi,

I installed LoadUI 2.5 on Windows Server 2008 (64 bit) Standard Edition. When I try to start the application with the batch file I'm provided with below error.

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7393fa37, pid=3684, tid=3588
#
# JRE version: 7.0_09-b05
# Java VM: Java HotSpot(TM) Client VM (23.5-b02 mixed mode windows-x86 )
# Problematic frame:
# C [glass.dll+0xfa37] Java_com_sun_glass_events_KeyEvent__1getKeyCodeForChar+0xf37
#
# Core dump written. Default location: C:\Program Files\SmartBear\LoadUI-2.5.1\hs_err_pid3684.mdmp
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

Information about the machine :

Java JDK :
java version "1.6.0_22"
Java(TM) SE Runtime Environment (build 1.6.0_22-b04)
Java HotSpot(TM) 64-Bit Server VM (build 17.1-b03, mixed mode)

I tried it on my desk machine which has Windows 7 ,32 BIT and Java as

java version "1.6.0_31"
Java(TM) SE Runtime Environment (build 1.6.0_31-b05)
Java HotSpot(TM) Client VM (build 20.6-b01, mixed mode, sharing)

Attached are the logs .
Please see if this is a bug or some installation error.

Thanks
6 REPLIES 6
PM_r
Staff

Re: Not able to start LoadUI on Windows Server 2008

Hi!

This is a known bug in 2.5.x on Windows Server 2008. We really want to fix it!

Thanks

Henrik
SmartBear Software
indrojeet1061
Occasional Contributor

Re: Not able to start LoadUI on Windows Server 2008

oh okay, thanks for the update.

Is there a way by which I can know when a new build arrives (with the current bug fixed)?

Thanks
indrojeet1061
Occasional Contributor

Re: Not able to start LoadUI on Windows Server 2008

Hello,

can you please let me know what other version can we use - where we don't face this problem?

Thanks
PM_r
Staff

Re: Not able to start LoadUI on Windows Server 2008

indrojeet1061 wrote:
Hello,

can you please let me know what other version can we use - where we don't face this problem?

Thanks

Hi!

If you're referring to Windows: Any version that is not Windows Server 2008 should work.
If you're referring to LoadUI: Please use LoadUI 2.1.2.

Regards

Henrik
SmartBear Software
MSkog
Staff

Re: Not able to start LoadUI on Windows Server 2008

Hi!

We have found a workaround for this issue!

To make LoadUI 2.5.X work on Windows Server 2008 (Windows NT 6.X) you have to install the "Desktop Experience" (aka Aero) Windows feature.

How to install the Desktop Experience is discribed in this article: http://technet.microsoft.com/en-us/library/cc742809.aspx
Once it is installed you should be able to launch LoadUI 2.5.X.

Please get back to us if you find that this workaround does not work.

Max
SmartBear Software
MSkog
Staff

Re: Not able to start LoadUI on Windows Server 2008

Please continue any discussion of this issue in this thread instead
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