How to remove unwanted expired trials while keeping subscribed tool

[mann]

I subscribe only to ReadyAPI Test (SoapUI Pro), but recent download v3.10.1 now shows up expired apps every time I start my SoapUI Pro.

[TanyaYatskovska]

Hi @mann,

I've found this docs about deactivating the license for these tools. It's for paid licenses. Thus. I'm not sure if it works for trials.

https://support.smartbear.com/virtserver/docs/licensing/deactivate.html

Anyway, it's better if you contact the ReadyAPI Support team to resolve this. 

https://support.smartbear.com/readyapi/message/

[mann]

Thanks.  I created a support ticket.

[mann · Accepted solution]

I was able to get a response from customer service engineer with details.  It removed the pop-up screen.  I was advised a ticket is in place for developmental enhancement [RIA-18663] on this issue.

A workaround is to remove 2 sets of 2 files each.  By doing so, it will not display the message and the product feature is disabled as expected.

1. <loadui.dat> and <loadui.key> files from the ".loadui" folder in the "C:\Users\%username%\" directory.
2. <sevicev.dat> and <sevicev.key> files from the ".readyapi" folder in the "C:\Users\%username%\" directory.

[TanyaYatskovska]

Thanks for sharing the solution with the Community!