When I mark a step as Passed, blue square revolves but doesn't stop revolving - stuck

Hello Glyn,

Thank you for your post. I have a couple of questions regarding the never ending loading panel issue you are experiencing.

1) Are you on QAComplete Version 11.4.578?

2) Does your QAComplete log in URL use 'http' or 'https'?
- Please provide me with the full URL

3) Provide me with a screenshot of the following two registry settings:
- NotifyChangesURL
- NotifySocketURL
They are located at: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Pragmatic Software\Server Information

4) What is the version of your Web Server?
4a) If your Web Server is 2012, please check if the 'WebSocket' support is enabled or disabled:
- Go to Server Manager -> Dashboard -> Add Roles And Features
- In opened screen proceed to Server Roles section
- In Roles tree make sure that: Web Server (IIS)/Web Server/Application Development/WebSocket Protocol
If enabled or disabled, please provide a screenshot

5) Is the UseFleck qacNotification set to "true" or "false":
- On your QAComplete server, please navigate to C:\inetpub\wwwroot\qacNotification and open up the "Web" file with Notepad
- Look for the "UseFleck" value and let us know if it is set to "true" or "false"
- Please provide us with a screenshot

6) The never loading panel issue you are referring to, is that a blue square icon (Run a Test, Pass or Fail a Test Step, a blue square icon spins forever)?

You can email me the answers for my questions 1 through 6 as well as the screenshots. My email address is: Christiane.Gangloff@SmartBear.com.

Best Regards,
Christiane