email not sending

[crem]

Hi,

I am trying to set up an email alert in QAComplete. One of the alerts is when a test is assigned to me. I followed the steps in the user guide but I am not able to receive any emails.  I looked at the emailbatches table in the database and it says that it failed but it doesn't give me a reason why it failed. Does any have any suggestions?

[Nastya_Khovrina]

Hi Chhun,

Thank you for the post. In the Services Console (Start > Run > Services.msc), make sure that the AQAServiceManager service is running under the Local System account (see image).

If it's running, but you still don't receive Email Alerts, please open a new case here: https://support.smartbear.com/message/?prod=ALMComplete and provide us with the following info:

1. Can you send a direct email from within the application using the Send Email icon (yellow envelope)? http://screencast.com/t/BH87YJEviWuK

2. Do other users receive Email Alerts from QAComplete?

3. Send us the settings.xml file. It's stored in C:\Program Files (x86)\SmartBear\ServiceManager unless you use a non-default install location.

Anastasia
Customer Care Team