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email not sending

crem
Occasional Contributor

email not sending

Hi,

I am trying to set up an email alert in QAComplete. One of the alerts is when a test is assigned to me. I followed the steps in the user guide but I am not able to receive any emails.  I looked at the emailbatches table in the database and it says that it failed but it doesn't give me a reason why it failed. Does any have any suggestions?

   

1 REPLY 1
Nastya_Khovrina
Moderator

Re: email not sending

Hi Chhun,

 

Thank you for the post. In the Services Console (Start > Run > Services.msc), make sure that the AQAServiceManager service is running under the Local System account (see image).

 

If it's running, but you still don't receive Email Alerts, please open a new case here: https://support.smartbear.com/message/?prod=ALMComplete and provide us with the following info:

1. Can you send a direct email from within the application using the Send Email icon (yellow envelope)? http://screencast.com/t/BH87YJEviWuK

2. Do other users receive Email Alerts from QAComplete?

3. Send us the settings.xml file. It's stored in C:\Program Files (x86)\SmartBear\ServiceManager unless you use a non-default install location.

 

Anastasia
Customer Care Team


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