Re: Video not loading

louiselaine · ‎12-18-2018

Hi There,

I am currently evaluating the software and in a trial version. I was doing a recording in our page and selected a page

were video will be played later when play button is clicked (embedeed video) but the page seems just loading the video endlessly. If i browse the page regularly in a separate tab there is no issue on it.

Any particullar setup need to be done? Chrome/Edge/Opera has the same issue.

Web Application and videos where hosted in Microsoft Azure

Looking forward for your feedback.

Thanks

Kim

AlexKaras · ‎12-20-2018

Hi,

In order to speed things up I would recommend to ask Support directly via the https://support.smartbear.com/message/?prod=LoadNinja form.

Regards,
/Alex [Community Hero]
____
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may differ from the official policies of SmartBear Software and should be treated
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official answer from SmartBear Software.
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louiselaine · ‎12-20-2018

Thanks Alex.

Will Do.

Cheers!

AlexKaras · ‎12-21-2018

Hi,

> Will Do.

Considering, that LoadNinja is a new product and chances are high that others may meet the same problem, I will appreciate it if you update this thread with the result of your communication with Support.

Regards,
/Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

MichaelPunsky · ‎01-08-2019

Hi Kim, Just as a test, I recorded a short script that included loading and playing a video. In this case, it all worked as expected. (I have included a video of this below). I will be interested to hear what the issue was with your video loading once it is resolved. -Mike

Video not loading

Video not loading