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Test Run says "Test Failed to Start" and doesn't show results

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kl3020
New Contributor

Test Run says "Test Failed to Start" and doesn't show results

I just ran a test scenario that I've used previously and I'm seeing this: 

 

Screen Shot 2021-10-07 at 11.50.12 AM.png

Hovering on status says "Test Failed to Run". But I know for a fact that it ran. I saw the requests in my system.

 

It's been about 10 minutes since the test stopped. Not sure what the issue is here.

1 ACCEPTED SOLUTION

Accepted Solutions
vinniew
Staff

Re: Test Run says "Test Failed to Start" and doesn't show results

Hey @kl3020 

 

I would recommend opening a support case. 

 

Just let them know your test run name, time as well as the scenario ID you tried to run(just go to the scenario and copy the id in the URL)

 

Its hard to say exactly what happened but support will have greater access to troubleshoot this 

 

KR 

 

Vinnie

 

View solution in original post

2 REPLIES 2
vinniew
Staff

Re: Test Run says "Test Failed to Start" and doesn't show results

Hey @kl3020 

 

I would recommend opening a support case. 

 

Just let them know your test run name, time as well as the scenario ID you tried to run(just go to the scenario and copy the id in the URL)

 

Its hard to say exactly what happened but support will have greater access to troubleshoot this 

 

KR 

 

Vinnie

 

View solution in original post

kl3020
New Contributor

Re: Test Run says "Test Failed to Start" and doesn't show results

Thanks Vinnie.

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