Forum Discussion

khirthanacv's avatar
khirthanacv
Occasional Contributor
9 years ago

Unable to export the result to PDF format

Hi Team,    I had executed a run for 250 users and when i troed to Export the resuly to PDF format I was unable to export it. Was getting timeout error.    Please find the screenshot below. 
NP1's avatar
NP1
New Contributor

Did you ever get your case resolved? I am having the same issue.

fazira's avatar
fazira
Occasional Contributor
8 years ago

Hi NP1

If i remember correctly, basically customer support asked us to check the Flash player version to be the latest and make sure it is enable in IE. Then they suggest we update our 4.4 LC to  LC version 4.5 and reproduce the problem, fortunately we always successfully export the result to PDF format. 

 

hope this help

regards, fazira