The Case Manager pages require me to change my password regularly. This is a real PITA. Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB license or proprietary information. Making me change the password every 6 months seems excessive....
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Hi John,
Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.
I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.
Hi John,
Could you please help me investigate this behavior? Let me know if you are talking about this portal or another one:
https://smartbear-cc.force.com/portal/SupPortalLogin?startURL=%2Fportal%2FSupPortalHome
Thanks.
Yep - the link you posted is the one I'm addressing.
Hi John,
Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.
I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.
appreciate the response - thanks
- J