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Stop making me change my password

SOLVED
Occasional Contributor

Stop making me change my password

The Case Manager pages require me to change my password regularly.   This is a real PITA.   Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB license or proprietary information.   Making me change the password every 6 months seems excessive....

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Stop making me change my password

Hi John,

 

Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

 

I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post

4 REPLIES 4
Community Manager

Re: Stop making me change my password

Hi John,

 

Could you please help me investigate this behavior? Let me know if you are talking about this portal or another one:

https://smartbear-cc.force.com/portal/SupPortalLogin?startURL=%2Fportal%2FSupPortalHome

 

Thanks.

---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!
Occasional Contributor

Re: Stop making me change my password

Yep - the link you posted is the one I'm addressing.   

Community Manager

Re: Stop making me change my password

Hi John,

 

Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

 

I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post

Occasional Contributor

Re: Stop making me change my password

appreciate the response - thanks

 

- J