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Stop making me change my password

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Occasional Contributor

Stop making me change my password

The Case Manager pages require me to change my password regularly.   This is a real PITA.   Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB license or proprietary information.   Making me change the password every 6 months seems excessive....

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Community Manager

Re: Stop making me change my password

Hi John,

 

Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

 

I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

---------
Tanya Gorbunova
SmartBear Community Manager

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4 REPLIES 4
Community Manager

Re: Stop making me change my password

Hi John,

 

Could you please help me investigate this behavior? Let me know if you are talking about this portal or another one:

https://smartbear-cc.force.com/portal/SupPortalLogin?startURL=%2Fportal%2FSupPortalHome

 

Thanks.

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others.↓↓↓↓↓
Occasional Contributor

Re: Stop making me change my password

Yep - the link you posted is the one I'm addressing.   

Community Manager

Re: Stop making me change my password

Hi John,

 

Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

 

I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others.↓↓↓↓↓
Occasional Contributor

Re: Stop making me change my password

appreciate the response - thanks

 

- J

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