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no proxy but error 407

SOLVED
Highlighted
Occasional Contributor

no proxy but error 407

Hello,
I am in CBT and Device Cloud evaluation version.
I am not using a proxy to connect to the internet.
in FireFox I normally connect to my CBT account to run live tests.
But, in TestComplete IMPOSSIBLE to run CBT ==> the following error is displayed: << No valid license was found on the CrossBrowserTesting.com server for the specified user account.
Error: A call to the CrossBrowserTesting API failed with the "407 Proxy Authentication Required" response code. >>
Thanks for your help
Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Hero

Re: no proxy but error 407

Hi,

 

I have had some similar problem and below is the explanation from Support:

"The Device Cloud add-on license [...] provides free access to one parallel test run and an unlimited number of automation minutes you can use to run your tests in CrossBrowserTesting.com environments. That means that the CBT service should somehow know that TestComplete has the Device Cloud add-on license and it should be possible to run one parallel test in CBT. But a CBT license is required. You need to log in to the CBT account anyway.
So, as the Device Cloud add-on license provides access to the CBT environment, along with purchasing the DC license, the user gets the CBT account which is connected to the DC license. This way, on the CBT side, the system sees that this CBT account has access to one parallel test run (because of the DC add-on). For users without the CBT account, it should be created. For users with the active CBT account, it should be connected to the DC license.

If the new CBT account wasn't created after purchasing the DC license or the existing CBT account wasn't connected to the DC license, this should be fixed by the Sales team."

 

So I think that you need to contact Sales via the https://support.smartbear.com/message/?prod=TestComplete form and ask them to check if your Device Cloud Add-on license is connected to the CBT account.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

2 REPLIES 2
Highlighted
Community Hero

Re: no proxy but error 407

Hi,

 

I have had some similar problem and below is the explanation from Support:

"The Device Cloud add-on license [...] provides free access to one parallel test run and an unlimited number of automation minutes you can use to run your tests in CrossBrowserTesting.com environments. That means that the CBT service should somehow know that TestComplete has the Device Cloud add-on license and it should be possible to run one parallel test in CBT. But a CBT license is required. You need to log in to the CBT account anyway.
So, as the Device Cloud add-on license provides access to the CBT environment, along with purchasing the DC license, the user gets the CBT account which is connected to the DC license. This way, on the CBT side, the system sees that this CBT account has access to one parallel test run (because of the DC add-on). For users without the CBT account, it should be created. For users with the active CBT account, it should be connected to the DC license.

If the new CBT account wasn't created after purchasing the DC license or the existing CBT account wasn't connected to the DC license, this should be fixed by the Sales team."

 

So I think that you need to contact Sales via the https://support.smartbear.com/message/?prod=TestComplete form and ask them to check if your Device Cloud Add-on license is connected to the CBT account.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

Highlighted
Occasional Contributor

Re: no proxy but error 407

thanks Alex, I will create a ticket
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