We recently upgraded to the latest version from an older version (fresh install). What the heck happened to this software?
The UI is a complete disaster. Looks like a web application from the early 2000s with some random modern elements thrown in here and there. After 4-5 major version revisions, I was not expecting this mess.
The workflow is unintuitive and confusing. How does a reviewer know that the developer has fixed an issue if the reviewer is supposed to Mark Fixed? The reviewer should "Verify" and the developer should mark "Fixed".
The phase changes are unintuitive to say the least. I pressed Send to Completed and nothing happens and there's no message to tell me why it didn't change phases.
I have JIRA disabled. Why is there JIRA button on every review? Just hide it don't disable it.
A developer completed the review but the reviewer didn't get a "completed" email
Could go on and on. We are software developers, everyone is scratching their heads trying to figure out this tool.