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Unable to install Code collaborator client

lakshmikanth
New Contributor

Unable to install Code collaborator client

I was using code collaborator for a while and it suddenly stopped working and the application was not opening up. I uninstalled and while trying to reinstall getting the error as below.

"java.lang.RuntimeException: java.lang.reflect.InvocationTargetException"

Also tried to reinstall Java but didn't work. Using Java 1.8

 

Error Log

Exception:

java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)
at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.reflect.InvocationTargetException
at java.desktop/java.awt.EventQueue.invokeAndWait(EventQueue.java:1367)
at java.desktop/java.awt.EventQueue.invokeAndWait(EventQueue.java:1342)
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)
... 13 more
Caused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
at java.base/java.util.Properties.loadConvert(Properties.java:654)
at java.base/java.util.Properties.load0(Properties.java:454)
at java.base/java.util.Properties.load(Properties.java:404)
at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)
at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)
at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)
at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)
at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.<init>(ScreenEnvelope.java:46)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)
at java.desktop/java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:303)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(EventQueue.java:770)
at java.desktop/java.awt.EventQueue$4.run(EventQueue.java:721)
at java.desktop/java.awt.EventQueue$4.run(EventQueue.java:715)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:85)
at java.desktop/java.awt.EventQueue.dispatchEvent(EventQueue.java:740)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:203)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:124)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:113)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:109)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.desktop/java.awt.EventDispatchThread.run(EventDispatchThread.java:90)

 

4 REPLIES 4
OlegB
Staff

Re: Unable to install Code collaborator client

Hello @lakshmikanth,

 

Are you running the installer on a Unix instance and under "sudo"? If yes, try to run it using your own account. If the issues still persist, try to run the installer in console mode. To do this, add the "-c" option, e.g.:

sh ccollab_server_13_5_13500_unix.sh -c

 

If still no luck, ensure that you are using the Oracle vendor of Java and it is set as default in the system:

https://support.smartbear.com/collaborator/docs/reference/java-compatibility.html

https://stackoverflow.com/questions/12787757/how-to-use-the-command-update-alternatives-config-java

 

Regards,
Oleg Beriashvili
Technical Support Engineer
lakshmikanth
New Contributor

Re: Unable to install Code collaborator client

Hi Oleg Beriashvili,

 

Thanks for the support. I am using windows 10. Can you please let me know what needs to be done in the windows environment?

CalvinC
Staff

Re: Unable to install Code collaborator client

Hi @lakshmikanth,

 

For Windows, please download and install the corresponding Client (ccollab_client_<version>_windows_x64.exe) with your Server's version. This is usually the 2nd link in the list (64-bit version).

 

Here is our installer page: https://support.smartbear.com/collaborator/downloads/all-installers/

Installer instructions: https://support.smartbear.com/collaborator/docs/desktop-clients/install.html

 

Regards,
Calvin Chan
Technical Support Engineer

lakshmikanth
New Contributor

Re: Unable to install Code collaborator client

Hi Calvin,

 

While installing any of the versions I am getting the error as attached in the screenshot. I am using

Windows 10 64-bit

JAVA 1.8.0_261 64-bit 

ccollab_client_13_5_13500_windows_x64.exe

Also attached error log. Please provide a solution at the earliest. Thank you

 

lakshmikanth_0-1618992463954.png

Exception:

java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)
at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.reflect.InvocationTargetException
at java.awt.EventQueue.invokeAndWait(Unknown Source)
at java.awt.EventQueue.invokeAndWait(Unknown Source)
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)
... 13 more
Caused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
at java.util.Properties.loadConvert(Unknown Source)
at java.util.Properties.load0(Unknown Source)
at java.util.Properties.load(Unknown Source)
at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)
at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)
at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)
at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)
at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.<init>(ScreenEnvelope.java:46)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

System properties:

java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
exe4j.semaphoreName=Local\c:_users_downloads_softwares_ccollab_client_13_5_13500_windows_x64.exe
sun.boot.library.path=c:\program files\java\jre1.8.0_261\bin
java.vm.version=25.261-b25
java.vm.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
file.encoding.pkg=sun.io
user.country=US
user.script=
sun.os.patch.level=
install4j.exeDir=C:\Users\Downloads\Softwares\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Temp\e4j7769.tmp_dir1618992170
java.runtime.version=1.8.0_261-b25
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\program files\java\jre1.8.0_261\lib\endorsed
os.arch=amd64
java.io.tmpdir=C:\Temp\
line.separator=

java.vm.specification.vendor=Oracle Corporation
user.variant=
exe4j.tempDir=C:\Temp\e4j7769.tmp_dir1618992170
os.name=Windows 10
sun.java2d.noddraw=true
sun.jnu.encoding=Cp1252
java.library.path=c:\program files\java\jre1.8.0_261\bin;C:\Temp\e4j7769.tmp_dir1618992170\user;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files (x86)\RSA SecurID Token Common;C:\Program Files\RSA SecurID Token Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\TortoiseGit\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Dell\Dell Data Protection\Encryption\;C:\Program Files\nodejs\;C:\Program Files\Code Collaborator Client;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;C:\Program Files\PuTTY\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\1E\Client\Extensibility\NomadBranch;C:\Users\AppData\Local\Microsoft\WindowsApps;C:\Users\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\AppData\Roaming\npm;C:\Users\AppData\Local\Programs\Python\Python38-32\Scripts\;C:\Users\AppData\Local\Programs\Python\Python38-32\;
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
exe4j.isInstall4j=true
os.version=10.0
user.home=C:\Users\
user.timezone=Asia/Calcutta
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.8
java.class.path=C:\Temp\e4j7769.tmp_dir1618992170\i4jruntime.jar;C:\Temp\e4j7769.tmp_dir1618992170\user.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\client-installer-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-cmdline-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-code-analysis-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-datamodel-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-scm-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-json-api-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-beanutils-core-1.8.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-codec-1.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-io-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-lang-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-logging-1.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\guava-20.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\gwt-user-2.8.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpclient-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpcore-4.4.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpmime-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-annotations-2.9.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-core-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-databind-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-module-mrbean-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxb-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxws-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\org.eclipse.equinox.common-3.10.300.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\ws-commons-util-1.0.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-client-3.1.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-common-3.1.3.jar
user.name=
jdk.gtk.version=2
java.vm.specification.version=1.8
sun.java.command=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
java.home=c:\program files\java\jre1.8.0_261
sun.arch.data.model=64
exe4j.launchName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
user.language=en
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=214611612
java.version=1.8.0_261
java.ext.dirs=c:\program files\java\jre1.8.0_261\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
sun.boot.class.path=c:\program files\java\jre1.8.0_261\lib\resources.jar;c:\program files\java\jre1.8.0_261\lib\rt.jar;c:\program files\java\jre1.8.0_261\lib\sunrsasign.jar;c:\program files\java\jre1.8.0_261\lib\jsse.jar;c:\program files\java\jre1.8.0_261\lib\jce.jar;c:\program files\java\jre1.8.0_261\lib\charsets.jar;c:\program files\java\jre1.8.0_261\lib\jfr.jar;c:\program files\java\jre1.8.0_261\classes
install4j.appDir=C:\Temp\
java.vendor=Oracle Corporation
file.separator=\
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
install4j.systemLanguage=en
sun.desktop=windows
sun.cpu.isalist=amd64

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