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Ubuntu 18.04 and GUI Client hangs

Occasional Contributor

Ubuntu 18.04 and GUI Client hangs

I recently upgraded to ubuntu 18.04 and using collab client v11.0.11000.  When using the client GUI, when adding a new repo, it hangs after clicking on the "Add" Button.

6 REPLIES 6
Moderator

Re: Ubuntu 18.04 and GUI Client hangs

Hi,

 

Please try upgrading Collaborator client, as well. You can get its latest installation package from our website.

--
Best regards,
Alexey
Highlighted
Occasional Contributor

Re: Ubuntu 18.04 and GUI Client hangs

Would this require in upgrading the server as well?  We are using:

 

11.1.11101

 

for the server

New Contributor

Re: Ubuntu 18.04 and GUI Client hangs

I'm having the same issue. It also freezes when going to File -> Preferences. Were you able to fix your problem? (Using Ubuntu 18.04 and Collaborator Version 11.3.11301.5)

Occasional Contributor

Re: Ubuntu 18.04 and GUI Client hangs

No solution yet.  Used the command line client instead

New Contributor

Re: Ubuntu 18.04 and GUI Client hangs

Hopefully more people will see this and it will be fixed or a workaround will be found. Thanks for the reply.

Staff

Re: Ubuntu 18.04 and GUI Client hangs

@nguyena2

 

There is a known issue with the GTK+ 3.22 or later. The GUI client freezes due to the fact that the Collaborator client cannot reliably work with this version of GTK+. There is a workaround (rolling back to GTK+ 2), so I suggest that you apply it in your environment and check how it works. Follow the steps below:
1. Open the ccollabgui shell script in a text editor.
2. Add the export SWT_GTK3=0 statement to the beginning of the script like this:
#!/bin/sh
export SWT_GTK3=0
3. Save your changes, run the GUI client and check how it works.

Alternatively, you can just run the GUI client in your terminal like this:
SWT_GTK3=0 ccollabgui

Regards,
Oleg Beriashvili
Technical Support Engineer
February News