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How can I resolve "content for version #x is not available" when content exists on server?

New Contributor

How can I resolve "content for version #x is not available" when content exists on server?

Hello world,

 

When trying to view a diff, I'm seeing an error message:

 

Content for version #4 is not available - it was probably archived by your administrator.
(Content MD5: 0b5cc2fd6db3e718e772f17fa4ed0ce7)

 

As an administrator, I can verify that no one intentionally archived that file. What's more, is that I can still find the contents of the diff at [CacheRootLocation]/0b/5c/0b5cc2fd6db3e718e772f17fa4ed0ce7.

 

Has anyone experienced this issue before? Does anyone know how I could resolve this?

 

I've tried restarting the server; deleting the file and restarting the server; and restoring the file and restarting the server.

 

This is happening for other files in the same review and for all the files in a few other reviews as well.

 

I doubt it's related, but we renewed our license between the time when those reviews were created and now when we're trying to view the diffs.

 

Thanks for any help!

 

Best,

~Chris

 

1 REPLY 1
New Member

Re: How can I resolve "content for version #x is not available" when content exists on ser

Hey,

 

Did you ever find a fix for this? Were you running community edition?

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