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Collaborator web cannot open docx/doc online

New Contributor

Collaborator web cannot open docx/doc online

Hi,guys

  

      My collaborator is the latest version of 11.3. PDF/XLSX/JPG can be opened normally, but docx and doc cannot be opened. Always in the loading.What's the problem?

      20180926110508.png

  

1 REPLY 1
Staff

Re: Collaborator web cannot open docx/doc online

Hi @jerry2018,

 

Make sure that you don't have the ".doc", ".docx" file types aren't added to the "Binary file types" list on the "Admin->System->File Types" page. If you have them there, remove, and check whether the issue persists.

Regards,
Oleg Beriashvili
Technical Support Engineer
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