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Collaborator v11.15 User Home Page Can't Load

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Collaborator v11.15 User Home Page Can't Load

After upgrading to v11.15 from v11.2, some people are comlainging about thier home page can't be loaded.

 

"Multiple conversations include comment" seems to be the cause.  Reloading tomcat's jar files as suggestedin from another discussion (link) doesn't help resolve my case.

 

Below is the error I am getting....

 

 

Unexpected error on the server
Service method 'public abstract com.smartbear.ccollab.datamodel.client.unversioned.IDashboardData com.smartbear.ccollab.datamodel.client.unversioned.IUnversionedClientApi.getDashboardData(boolean) throws com.smartbear.ccollab.service.api.v7001.ServiceRuntimeException' threw an unexpected exception: java.lang.IllegalStateException: Multiple conversations include comment 738859
com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract com.smartbear.ccollab.datamodel.client.unversioned.IDashboardData com.smartbear.ccollab.datamodel.client.unversioned.IUnversionedClientApi.getDashboardData(boolean) throws com.smartbear.ccollab.service.api.v7001.ServiceRuntimeException' threw an unexpected exception: java.lang.IllegalStateException: Multiple conversations include comment 738859
at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:416)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:605)
at com.smartbear.ccollab.rpc.RpcGwtServlet.processCall(RpcGwtServlet.java:277)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:373)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.smartbear.ccollab.AuthTicketFilter.doFilter(AuthTicketFilter.java:106)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:30)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:803)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:790)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1459)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.IllegalStateException: Multiple conversations include comment 738859
at com.smartbear.ccollab.datamodel.Review.getChatThread(Review.java:2063)
at com.smartbear.ccollab.datamodel.Review.getChatThread(Review.java:2068)
at com.smartbear.ccollab.datamodel.Comment.getChatThread(Comment.java:207)
at com.smartbear.ccollab.datamodel.Review.userHasUnreadConversations(Review.java:2127)
at com.smartbear.ccollab.datamodel.Review.userHasUnreadComments(Review.java:2080)
at com.smartbear.ccollab.datamodel.User.getActionItems(User.java:1226)
at com.smartbear.ccollab.service.impl.unversioned.UnversionedClientApiImpl.getDashboardData(UnversionedClientApiImpl.java:479)
at sun.reflect.GeneratedMethodAccessor53.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.smartbear.ccollab.rpc.RpcGwtServlet$GwtInvocationHandler.invoke(RpcGwtServlet.java:426)
at com.smartbear.util.DelegatingInvocationHandler.invoke(DelegatingInvocationHandler.java:28)
at com.sun.proxy.$Proxy63.getDashboardData(Unknown Source)
at sun.reflect.GeneratedMethodAccessor53.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.smartbear.ccollab.service.impl.ServerNotInitializedExceptionProxy.invoke(ServerNotInitializedExceptionProxy.java:41)
at com.smartbear.util.DelegatingInvocationHandler.invoke(DelegatingInvocationHandler.java:28)
at com.smartbear.ccollab.rpc.RpcGwtServlet$LoggingInvocationHandler.invoke(RpcGwtServlet.java:1267)
at com.smartbear.util.DelegatingInvocationHandler.invoke(DelegatingInvocationHandler.java:28)
at com.smartbear.ccollab.rpc.RpcGwtServlet$TimingInvocationHandler.invoke(RpcGwtServlet.java:1326)
at com.smartbear.util.DelegatingInvocationHandler.invoke(DelegatingInvocationHandler.java:28)
at com.sun.proxy.$Proxy63.getDashboardData(Unknown Source)
at sun.reflect.GeneratedMethodAccessor53.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.smartbear.ccollab.service.impl.ExposeExceptionsProxy.invoke(ExposeExceptionsProxy.java:29)
at com.sun.proxy.$Proxy63.getDashboardData(Unknown Source)
at sun.reflect.GeneratedMethodAccessor53.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:587)
... 33 more

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