Forum Discussion

rgundogmus's avatar
rgundogmus
New Contributor
5 years ago
Solved

Action Items not loading in Web GUI Home Page, Desktop GUI

Collaborator version: 12.1.12101 Java: 11   Some of developers could not see any action items (reviews) on the Web Client home page and desktop GUI. But they can access directly from url and do...
  • Fyodor_A's avatar
    Fyodor_A
    5 years ago

    Hi,

     

    Probably, you have faced a known issue - COLLAB-5920. The fix is planned for one of the future releases of Collaborator 12.

    To work this around, please try the following approach:

    • Look for non-closed reviews in which the user is a participant (Reviews in Progress report)
      As the user, view each review and mark any unread comments as 'read' (click on "Mark all read" for each conversation)
Fyodor_A's avatar
Fyodor_A
SmartBear Alumni (Retired)
5 years ago

Hi,

 

Probably, you have faced a known issue - COLLAB-5920. The fix is planned for one of the future releases of Collaborator 12.

To work this around, please try the following approach:

  • Look for non-closed reviews in which the user is a participant (Reviews in Progress report)
    As the user, view each review and mark any unread comments as 'read' (click on "Mark all read" for each conversation)