Action Items not loading in Web GUI Home Page, Desktop GUI

[rgundogmus]

Collaborator version: 12.1.12101

Java: 11

Some of developers could not see any action items (reviews) on the Web Client home page and desktop GUI. But they can access directly from url and do some operations except upload file.

[Fyodor_A · Accepted solution]

Hi,

Probably, you have faced a known issue - COLLAB-5920. The fix is planned for one of the future releases of Collaborator 12.

To work this around, please try the following approach:

• Look for non-closed reviews in which the user is a participant (Reviews in Progress report)
  As the user, view each review and mark any unread comments as 'read' (click on "Mark all read" for each conversation)