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Registered: ‎01-15-2015

I am seeing a Status 87 (ST87) error. What is this error? How can it be corrected?

Some applications have pop-ups where activity needs to be recorded in the pop-up as part of the transaction. Although DejaClick allows the recording of a click to close a window, this activity cannot be replayed in production, and it results in the ST87 error.

 

One would see an error message like this:

 

Last Status: 87 -               

HTTP Status: HTTP/1.1 200 OK   

Error Message: The base page was closed. Replay stopped.

 

If you see this error, the best solution would be to re-record the portion of the transaction in the pop-up and ''log-out'' of the pop-up window to properly close out of the window. (Basically try appending a log-out over the original window-close click.)

 

If this cannot be done, then one could use a branch technique to skip over the close-window-click.

 

Here is the relevant section of help that describes Branching in FireFox:

http://dejaclick.alertsite.com/user-guide/firefox/advanced-features/branching-logic.html

 

In the following video, there is a ‘’tab close’’ click on Action 2 Event 2. The video shows how to create a branch to ''skip over" Action 2 to go to Action 3. This branch makes the transaction ‘’jump over’’ the event and continue the transaction without ST87.

 

Adding A Branch to Skip a TAB CLOSE event to prevent ST87

https://vimeo.com/235996262

 

Fortunately, the ST87 is very rare. If you see one and the above techniques do not seem to work, please open a case with Customer Care:

 

http://support.smartbear.com/message/?prod=Alertsite

 

This post was due to a recent Customer Care case. A Knowledge Base article was created:

 

https://na33.salesforce.com/articles/Technical_Article/I-am-seeing-a-Status-87-ST87-error-What-is-th...