Forum Discussion

suryarm's avatar
suryarm
New Member
3 years ago
Solved

FATAL ERROR

Hello Team,   I am trying to install the Test complete version 12.42 in VM machine and getting the below error .   The error report was created via a call to the ShowFatalErrorWithMessage functio...
  • ebarbera's avatar
    ebarbera
    3 years ago

    Hi suryarm 

     

    I would open a ticket with our support team to resolve this issue.

     

    https://support.smartbear.com/testcomplete/message/

     

    Provide all the details you mentioned here.

     

    In addition to this, please generate and provide an RG report from the machine in the support case. An RG report helps us know how the modules are behaving on the machine when the error occurs. To do this:
    1) Run the Report Generator tool located in <TestComplete>\x64\Bin\ReportGenerator.exe (for the 64-bit tool version) or <TestComplete>\Bin\ReportGenerator.exe (for the 32-bit tool version).

     

    Cheers, 

    Emma

ebarbera's avatar
ebarbera
Staff
3 years ago

Hi suryarm 

 

I would open a ticket with our support team to resolve this issue.

 

https://support.smartbear.com/testcomplete/message/

 

Provide all the details you mentioned here.

 

In addition to this, please generate and provide an RG report from the machine in the support case. An RG report helps us know how the modules are behaving on the machine when the error occurs. To do this:
1) Run the Report Generator tool located in <TestComplete>\x64\Bin\ReportGenerator.exe (for the 64-bit tool version) or <TestComplete>\Bin\ReportGenerator.exe (for the 32-bit tool version).

 

Cheers, 

Emma

  • IrisLu's avatar
    IrisLu
    New Contributor
    3 years ago

    Hi, we've got this error by installing with an local account who cann't connect to the license-server. Installing with an domain accont can help.