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Alert notes on clear events

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New Contributor

Alert notes on clear events

Does the "Alert Notes" field not get sent when a clear alert gets triggered?  I have a ServiceNow alert recipient set up and I have clear alerts enabled but in the JSON payload that gets sent out, Alert Notes for a particular monitor are not in the payload.

 

Thx

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Re: Alert notes on clear events

By default, the Alert Note field is not included in the JSON payload of a clear.  You can add the field in a custom template and use that template for your ServiceNow clears.  More info on modifying alert templates can be found here:  https://support.smartbear.com/alertsite/docs/alerts/templates.html

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