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Application freeze at startup

New Contributor

Application freeze at startup

Hello

I'm a user of AQTime 8.71 with a floating license.
Running on Windows 10 (x64).

When I launch application, it freezes. After several minutes I can open a project. But once loaded, the application is freezing again.

I tested on several computer event one that is ouside my company domain (a clean install of Windows 10 without any antivirus or other monitoring agent).

Did anyone got the same problem ? Is there solutions to find what is blocking the application ?

Thanks for your help

 

3 REPLIES 3
Community Hero

Re: Application freeze at startup

Hi,

 

Could you please clarify:

-- What is freezing: AQtime or your profiled application?

-- Does the freeze occur within domain only? Or only outside of the domain? Or in both cases?

-- You are using floating license - Is the license server accessible outside of the domain?

-- Can upgrade to the latest version 8.80 be an option or not?

 

Regards,
Alex
[Community Expert Group]
____
[Community Expert Group] members are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Postings made by [Community Expert Group] members
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
[Community Expert Group] signature is used with permission by SmartBear Software.
http://smartbear.com/forums/f83/t86934/community-experts/
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New Contributor

Re: Application freeze at startup

Hello

 

The problem in details:

- I launch application (aqtime.exe) and then once main frame displayed, if I try to clik on File menu or something else like moving the main window, it freezes: (Not responding) displayed on the right of the title and Windows hourglass icon displayed over application.

- After several minutes (more or less 5 minutes), I can use the application and load a project for example.

This issues appears if I'm in my company domain or outside the domain (i.e machine not registered in the domain, thus no antivirus or other monitoriing application automatically installed). Ouside domain, I can access the license server.

For info, the license manager is release 17.0.1.48248. Could there be issues between this version and AQTime 8.71 ?

We didn't renew the support but it will done in some days. I will then have access to the latest release (8.80) and see if it fixes this issue.

 

Thanks for your help

Alex

 

 

Highlighted
Community Hero

Re: Application freeze at startup

Hi Alex,

 

Sounds like AQtime tries to check/update something and waits for the response...

Sounds wierd and I think that you should contact Support via the https://support.smartbear.com/message/?prod=AQtime form. (It's OK to contact Support with the expired maintenance subscription.)

 

Regards,
Alex
[Community Expert Group]
____
[Community Expert Group] members are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Postings made by [Community Expert Group] members
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
[Community Expert Group] signature is used with permission by SmartBear Software.
http://smartbear.com/forums/f83/t86934/community-experts/
================================
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