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AQtime samples are not installed

SOLVED
Occasional Contributor

AQtime samples are not installed

I have installed (and reinstalled) AQtime 8.71 on a Windows 10 64-bit machine and, despite the samples being ticked for installation, I cannot find them anywhere.

 

According to the documentation, they should be locates in the folder "C:\Users\Public\Documents\AQtime 8" - however, no such folder exists on my machine.

 

So far my experience of AQtime has been very poor.

 

Are the sample downloadable from the web anywhere?

 

Andrew

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Hero

Re: AQtime samples are not installed

Hi Andrew,

 

SmartBear have put the files in the ProgramData folder instead of in the Documents folder

Do you have preinstalled Windows on your box?

Can https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/path-is-too-... explain your problem? (I've seen such problem several times.)

Regards,
Alex
[Community Expert Group]
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may differ from the official policies of SmartBear Software and should be treated
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5 REPLIES 5
Occasional Contributor

Re: AQtime samples are not installed

Ok, so I've found the samples here:

 

C:\ProgramData\Documents\AQtime 8 Samples\Unmanaged

 

This is NOT an intuitive location for these files! I suggest C:\ProgramData\AQtime 8\Documents\Samples\Unmanaged would be better.

 

However, wherever SmartBrae decides to place these files, PLEASE update your online help and program documentation so that new users don't waster their time looking for them.

 

Very annoying.

Community Hero

Re: AQtime samples are not installed

Hi Andrew,

 

While the path to the Samples folder in Explorer's address bar is 'C:\Users\Public\Documents\AQtime 8 Samples' indeed, the folder names (if selected from the left-hand tree) are 'C:\Users\Public\Public Documents\AQtime 8 Samples'.

 

AQtimeSamples.png

 

Does this help?

Regards,
Alex
[Community Expert Group]
____
[Community Expert Group] members are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Postings made by [Community Expert Group] members
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
[Community Expert Group] signature is used with permission by SmartBear Software.
http://smartbear.com/forums/f83/t86934/community-experts/
================================
Occasional Contributor

Re: AQtime samples are not installed

Alex

 

yes I already know about the  difference between the folder name and th display name. This has been a feature of Windows since Vista cam out.

 

the issue is that SmartBear have put the files in the ProgramData folder instead of in the Documents folder. Not only is that the wrong place for them (if you follow Microsoft’s guidelines) but - worse - the help tells you the files are in the Docuemnts folder when they are not. Either the  help needs changing or the location does.

 

thanks for answering anyway

 

andrew

Community Hero

Re: AQtime samples are not installed

Hi Andrew,

 

SmartBear have put the files in the ProgramData folder instead of in the Documents folder

Do you have preinstalled Windows on your box?

Can https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/path-is-too-... explain your problem? (I've seen such problem several times.)

Regards,
Alex
[Community Expert Group]
____
[Community Expert Group] members are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Postings made by [Community Expert Group] members
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
[Community Expert Group] signature is used with permission by SmartBear Software.
http://smartbear.com/forums/f83/t86934/community-experts/
================================
Occasional Contributor

Re: AQtime samples are not installed

Alex

 

Thanks for following up.

 

My machine is running Windows 10 (but was a Windows 7 machine originally).The instructions in that SmartBear article did not work on my setup.

 

However, I have just moved the samples to the correct Documents folder so threirt location now macthes the documentation.

 

So, problem is resolved now.

 

Andrew