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AQTimePro access violation when try new project

alex5290
Occasional Contributor

AQTimePro access violation when try new project

Hi, 

 

I'm just starting on it to test AQTimePro with Delphi XE7, but when I try to create a new project I'm getting an Access Violation error, I did some search about it but I did not find nothing, can you let me know if there is something that I can do to fix it ? I think the process is not working because of this error.

 

Thanks.

 

alex5290_0-1629987205341.png

 

9 REPLIES 9
AlexKaras
Community Hero

Re: AQTimePro access violation when try new project

Hi,

 

If the problem has not been solved yet, I would create Support ticket via the https://support.smartbear.com/aqtime/message/ form.

 

Regards,
  /Alex [Community Hero]
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alex5290
Occasional Contributor

Re: AQTimePro access violation when try new project

Hi, I'm still getting this error message.

 

Thanks.

AlexKaras
Community Hero

Re: AQTimePro access violation when try new project

Hi,

 

Any reply from Support?

I would appreciate it if you update this thread with the result of your communication and solution (if found).

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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alex5290
Occasional Contributor

Re: AQTimePro access violation when try new project

Hello, 

 

no answer yet, I can't test the product.

 

Thanks.

AlexKaras
Community Hero

Re: AQTimePro access violation when try new project

Hi,

 

Have you used the form that I referenced in my initial reply?

Have you received confirmation e-mail right after the ticket was created? Do you have its ID# ?

 

@sonya_m : FYI.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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sonya_m
Community Manager

Re: AQTimePro access violation when try new project

Thanks Alex.

 

Hi @alex5290 , I wasn't able to find a case you opened with support, could you let me know the case ID?


Sonya Mihaljova
Community and Education Specialist

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alex5290
Occasional Contributor

Re: AQTimePro access violation when try new project

I just did it, sorry I miss understood your message about to create the ticket.

 

#ID: 00489395

AlexKaras
Community Hero

Re: AQTimePro access violation when try new project

Any update from Support? (Just wondering...)

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
alex5290
Occasional Contributor

Re: AQTimePro access violation when try new project

Hello, yes and they know the issue, but there is no fix yet.

 

 

 

 

Hi Alexsander,

Unfortunately, the error you faced indicates a known issue in the RAD Studio XE7 integration of AQTime. The issue haven't fixed yet, so we suggest that you evaluate and use the standalone version of AQTime. If needed, you can uninstall the integration feature by running the installation program of AQTime in the Modify mode.

Note that the issue doesn't affect any newer supported RAD Studio version.

Sorry for the inconvenience.

 

Regards,
Anton Yanev
Customer Care Engineer
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