Hi Andrejs,
Unfortunately, I have no good ideas at the moment and would recommend you to contact Support directly via the https://support.smartbear.com/message/?prod=AQtime form.
You may go through the Troubleshooter first (https://support.smartbear.com/troubleshooter/?prod=AQtime-8) and check whether it will recommend some steps that may provide Support with relevant helpful information.
Regards,
/Alex [Community Hero]
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