Hi Andrejs,
Unfortunately, I have no good ideas at the moment and would recommend you to contact Support directly via the https://support.smartbear.com/message/?prod=AQtime form.
You may go through the Troubleshooter first (https://support.smartbear.com/troubleshooter/?prod=AQtime-8) and check whether it will recommend some steps that may provide Support with relevant helpful information.
Regards,
/Alex [Community Champion]
____
[Community Champions] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Champions]
may differ from the official policies of SmartBear Software and should be treated
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official answer from SmartBear Software.
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https://community.smartbear.com/t5/Community-Champions/About-the-Community-Champions-Program/gpm-p/252662
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