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SoapUI Pro/Ready API 1.7.0 crashes frequently

SOLVED
sclavell
Occasional Contributor

SoapUI Pro/Ready API 1.7.0 crashes frequently

Is anyone else experiencing a problem where Ready API spontaneously closes without any indication of error?

 

I'm running version 1.7.0 with SoapUI NG Pro on Windows 10.  I've checked the memory consumption and that looks okay.  There's nothing about an error in the logs.

 

It doesn't always happen when I'm actively working in the application either - some times I'll turn away for a minute and when I return it's just gone.  So I can't really give any steps to reproduce it.  I'm in the app most of the day everyday and it happens 2-3 times per week, and a colleague in my office has also seen this happen.  

 

I wondered if it's a known bug in 1.7.0?

 

1 ACCEPTED SOLUTION

Accepted Solutions
sclavell
Occasional Contributor

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

Support came through with a solution.

 

https://support.smartbear.com/downloads/readyapi/nightly-builds/

 

In your Ready API installation folder, in the Contents directory, please find the vmoptions file and open it in a text editor.

Add/edit these lines in the file:

Set Xms128m and -Xmx to 4000 if your ram is 4GB or 8000 if its 8GB -XX:MaxPermSize=128m

-XX:MinHeapFreeRatio=40

-XX:MaxHeapFreeRatio=70

-Dsoapui.jxbrowser.disable=true

-Dtest.history.disabled=true

 

I've been running a few days now without a crash.

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11 REPLIES 11
gilugopi
Contributor

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

I also have faced this many times and have no idea about how to consistently reproduce this.

RPfrimmer
Occasional Contributor

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

I've experienced these same random crashes several times in the past few weeks.  

 

It has never happened when I'm actively using the application only when I have been away from my desk.

 

I'm running Ready API 1.7 on Windows 7 Pro 64-bit

gilugopi
Contributor

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

Happened to me many times while actively working on it as well!


@RPfrimmer wrote:

I've experienced these same random crashes several times in the past few weeks.  

 

It has never happened when I'm actively using the application only when I have been away from my desk.

 

I'm running Ready API 1.7 on Windows 7 Pro 64-bit


 

TanyaYatskovska
Community Manager

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

Hi Guys,

 

I recommend that you contact with our Customer Care Team in order to investigate the issues you faced. You can reach out to them here: http://support.smartbear.com/product-list/

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

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fredsvar
Staff

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

Without knowing what is causing it to crash. it is hard to say if it is a known bug. But if it is, chances are quite high that it has been fixed and that the fix is delivered in a maintenance build. If you haven't done so already, I suggest downloading the latest one and see if it makes things better.

You can find the maintenance builds here: https://support.smartbear.com/downloads/readyapi/nightly-builds/

sclavell
Occasional Contributor

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

The problem persists in version 1.8.0 as well.  It happens to me daily, and often multiple times per day, both when actively using the program or not.  I'm running on Windows 10.  It doesn't seem to matter what project I'm working on.

 

Does Smartbear test for memory leaks?  Seems to be the most likely cause.

TanyaYatskovska
Community Manager

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

Hi Sclavell,

 

 

I can suggest that you try following the steps listed in the "Improving Memory Usage" article:

http://readyapi.smartbear.com/soapui/working/improving_memory_usage

 

If they don't help, please get in touch with our Customer Care Team to investigate the issue.

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
sclavell
Occasional Contributor

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

I tried the suggestions in that article (most were already in place) and still have the problem.  The problem still persists in version 1.9.0.

TanyaYatskovska
Community Manager

Re: SoapUI Pro/Ready API 1.7.0 crashes frequently

Hi Sclavell,

 

 

It's sad to hear this 😞

In this case, I suggest that you contact our Support Team to investigate the behavior. Could you please reach out to them here?

http://support.smartbear.com/product-list/

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
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