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adriandsanjuan's avatar
adriandsanjuan
Occasional Contributor
8 years ago
Solved

SoapUI NG Pro license activation failed - support please reply

I followed the procedure to activate offline headless activation for a previous user and it worked.  

 

I've tried the same procedure with a new user and below is the result.  There is no license for the user despite the license manager confirming license was installed successfully!

 

I lodge a support ticket and somehow my ticket got lost from US to Russia.  Nobody has contacted me again.  This is really unacceptable having invested on quite a number of soapui pro tests/projects and we cannot run them on actual environment.

 

Can somebody please help?

 

 

---------------------------------

 

Provide the path to the activation file (activate.key) from the response to proceed:
/tmp/activate.key
License has been installed successfully for SoapUI NG!
bash-3.2$ java -jar /tmp/ready-api-license-manager-1.1.jar -i
Please select the tool for which license info should be printed
1. SoapUI NG
2. LoadUI NG
3. Secure
4. ServiceV
5. VirtServer
6. Ready! API TestServer
1
No valid license found for SoapUI NG.

  • TanyaYatskovska's avatar
    TanyaYatskovska
    8 years ago

    Hi Adriandsanjuan,

     

    Thanks for submitting the ticket. I'll check its status and ask our Support Engineers to contact you as soon as possible.

    Sorry for the inconvenience.

     

11 Replies

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  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    8 years ago

    Hi Adriandsanjuan,

     

    Thanks for submitting the ticket. I'll check its status and ask our Support Engineers to contact you as soon as possible.

    Sorry for the inconvenience.

     

    • adriandsanjuan's avatar
      adriandsanjuan
      Occasional Contributor
      8 years ago

      Thanks Tanya.  My issue with licensing activation has been resolved with the help of Smartbear's customer support.

  • adriandsanjuan's avatar
    adriandsanjuan
    Occasional Contributor
    7 years ago
    There was a process that was corrupting the licenses. I changed them to read only permission after activation. I never got around to find out which process corrupts them.
    • Lolek1978's avatar
      Lolek1978
      New Contributor
      7 years ago

      Hi

      adriandsanjuanthank you for tip :)

       

      I have one more question :).

      During the activation we have to do some steps.

       

      First step is 

      java -jar ready-api-license-manager-1.2.2.jar -f soapUI-license-xxxx.key

      After that i choose Offline activation and sending email to smarbeart.

      Then I got activate.key via mail and putit on machine filesystem.

       

      On wich step i have to change permission and on what file?

      btw. my ticket on smarbear is still processing :(  - 3 day without respond. I'll checkit what SLA has smartbear for clients.

       

       

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        7 years ago

        Hi Lolek1978,

         

        I've asked our Support Team to reply to your case as soon as they can.

        Sorry for the delay.