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maa1234's avatar
maa1234
New Contributor
4 years ago
Solved

ReadyAPI 3.3 installer crashes on macos after flash screen

I am trying to install ready api 3.3 on mac os 10.15.5. the installer crashes after flash screen. I have already install java jdk and added to path and java_home export JAVA_HOME='/Library/Java/Java...
maa1234's avatar
maa1234
New Contributor

The solution provided doesn't work for me. I cant submit a ticket either because i dont have the license number (currently using trial license). Since i cant install the app, i cant view the license.

Nastya_Khovrina's avatar
Nastya_Khovrina
SmartBear Alumni (Retired)
4 years ago

maa1234,

 

Please select the "No, I am not a registered customer" option on the form:

 

In this case, the license number isn't needed.

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    4 years ago

    Thank you for the help Nastya!

     

    maa1234 I see that you are working with Support on this and, currently, they are waiting on some files from you to keep the investigation moving. 

    Please keep working with them and also, the Community members would be grateful if you post the final solution here when you have it. Thank you.