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Hamza_amami's avatar
Hamza_amami
Occasional Contributor
4 years ago
Solved

Can't. open ready API with new mac OS big sur

Hello,

I updated mac os, and I can't open Ready API 3.4, its show the splach screen then it crashes

Cordialy

  • richie's avatar
    richie
    4 years ago
    Hey Hamza_amami,

    Ok. This is definitely a problem.

    Looking st the logging youve got some issue that relates to the jre, but the logging says the issue is with native code (external to the jvm).

    Id try reinstalling the same version of readyapi,but im not hopeful.
    Next id try upgrading my readyapi to the latest version
    Id also raise a support call with SmartBear, theyll either know about this already and say "dont use those software versions together" or they wont know about it but will need to.

    Before upgrading especially something like an OS its always handy to check the installed software is supported by the OS.

    Ta,

    Rich

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  • richie's avatar
    richie
    Community Hero
    4 years ago
    Hey Hamza_amami,

    Im running windows so cant reproduce, but have you confirmed v3.4 runs on this new macOS version?

    Can you upgrade to a later ReadyAPI! version?

    Can you find where the logs are written to on your mac hard disk and see what they say?

    Ta

    Rich
      • richie's avatar
        richie
        Community Hero
        4 years ago
        Hey Hamza_amami,

        You didnt attach logs, but anyway. You can just download the later version and update the relevant directory. Im assuming it would recognise the previouw mac version (although thats a guess on my part....i just know how ive done it before on windows)

        Ta

        Rich