# Portal my.smartbear.com error time-out

**URL:** <https://community.smartbear.com/t/portal-my-smartbear-com-error-time-out/445>\
**Category:** TestComplete\
**Tags:** test, testcomplete, migrated, debugging, latest\
**Created:** [April 17, 2026, 10:44pm UTC](https://community.smartbear.com/t/portal-my-smartbear-com-error-time-out/445 "2026-04-17T22:44:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![system](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@system](https://community.smartbear.com/u/system)\
**Post date:** [April 17, 2026, 10:44pm UTC](https://community.smartbear.com/t/portal-my-smartbear-com-error-time-out/445/1 "2026-04-17T22:44:42Z")

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> Originally posted by **marcussilva** on April 17, 2026

Hello team,

We are migrating the floating licenses from one server to another, but there are failures during activation. Also, when trying to access the portal [my.smartbear.com](http://my.smartbear.com), we are getting the attached error. Do you know if there is any maintenance currently happening on SmartBear’s network?

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**Author:** ![system](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@system](https://community.smartbear.com/u/system)\
**Post date:** [April 18, 2026, 3:14pm UTC](https://community.smartbear.com/t/portal-my-smartbear-com-error-time-out/445/2 "2026-04-18T15:14:28Z")

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> Originally posted by **Hassan\_Ballan** on April 18, 2026

You need to have valid internet access as described in [Deactivating and Moving Licenses](https://support.smartbear.com/testcomplete/docs/licensing/key-based/uninstalling-and-moving-licenses.html#notes) Notes. I can properly access [https://my.smartbear.com/login.asp?returnUrl=/index.asp](https://my.smartbear.com/login.asp?returnUrl=/index.asp) and the page loads correctly. I suggest you contact support for additional support.

If this resolves your scenario, marking it as the solution helps future readers find it quickly.

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**Author:** ![system](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@system](https://community.smartbear.com/u/system)\
**Post date:** [April 18, 2026, 7:51pm UTC](https://community.smartbear.com/t/portal-my-smartbear-com-error-time-out/445/3 "2026-04-18T19:51:29Z")

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> Originally posted by **marcussilva** on April 18, 2026

Hello,

I tried several times, but the portal is very intermittent for me. When I enter the access credentials, the page keeps loading for a long time and then gives a 500 error or a page not found error

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**Author:** ![system](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@system](https://community.smartbear.com/u/system)\
**Post date:** [April 20, 2026, 7:55am UTC](https://community.smartbear.com/t/portal-my-smartbear-com-error-time-out/445/4 "2026-04-20T07:55:32Z")

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> Originally posted by **rraghvani** on April 20, 2026

Get in contact with your SmartBear Sales Representative as opposed to Support, and they will be able to see and resolve your issue fairly quickly.

There has been a number of issues relating to reauthentication in PKCE, since they released the latest version of TestComplete.