Forum Discussion

HarithaSaji's avatar
HarithaSaji
Occasional Contributor
5 years ago

Testcomplete hangs on adding a property checkpoint

While doing a checkpoint verification, testcomplete hangs after clicking finish button on checkpoint wizard.
  • sonya_m's avatar
    sonya_m
    5 years ago

    Thank you Wamboo! 

     

    Hi HarithaSaji , I wasn’t able to locate your support ticket. Did the issue go away?

      

    If it didn’t, please first make sure that you are using the latest version which is TestComplete 14.30. 

    If updating doesn’t help, please gather the debug information and send it to our support team.  

     

    The steps to collect the debug info: 

         1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe. 

         2. Select the "Launch/attach to TestComplete" option. 

         3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks. 

         4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside. 

         5. Send the generated report to SmartBear Support Team. 

     

    Feel free to share the results of your investigation with us! 

Wamboo's avatar
Wamboo
Community Hero
5 years ago

Hey,

It would be better if you took a screen, recorded an action video and contacted SmartBear support directly.

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Thank you Wamboo! 

     

    Hi HarithaSaji , I wasn’t able to locate your support ticket. Did the issue go away?

      

    If it didn’t, please first make sure that you are using the latest version which is TestComplete 14.30. 

    If updating doesn’t help, please gather the debug information and send it to our support team.  

     

    The steps to collect the debug info: 

         1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe. 

         2. Select the "Launch/attach to TestComplete" option. 

         3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks. 

         4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside. 

         5. Send the generated report to SmartBear Support Team. 

     

    Feel free to share the results of your investigation with us!