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arunsarode's avatar
arunsarode
New Contributor
6 years ago

ReadyAPI 2.7 trial version giving blank screen

I installed ReadyAPI 2.7 trial version by registering, when i tried to launch ReadyAPI we are getting blank screen

 

please help on this.....

 

Below is the ReadyAPI Log

 

Mon Jul 01 11:43:43 IST 2019: INFO: ReadyAPI 2.7.0 (build 3010) started - System properties: {OS=Windows 10, User name=abc}
Mon Jul 01 11:43:43 IST 2019: INFO: SoapUI settings were initialized from [C:\Users\abc\soapui-settings.xml]
Mon Jul 01 11:43:43 IST 2019: INFO: "C:\Program Files\SmartBear\ReadyAPI-2.7.0\bin\ext\postgresql-9.3-1102.jdbc41.jar" has been added to the classpath.
Mon Jul 01 11:43:43 IST 2019: INFO: "C:\Program Files\SmartBear\ReadyAPI-2.7.0\bin\ext\sqljdbc42.jar" has been added to the classpath.
Mon Jul 01 11:43:43 IST 2019: INFO: 2 JDBC drivers have been registered from the directory bin/ext: [org.postgresql.Driver, com.microsoft.sqlserver.jdbc.SQLServerDriver].
Mon Jul 01 11:43:44 IST 2019: INFO: Adding listeners from [C:\Program Files\SmartBear\ReadyAPI-2.7.0\bin\listeners\demo-listeners.xml]
Mon Jul 01 11:43:46 IST 2019: INFO: Adding actions from [C:\Program Files\SmartBear\ReadyAPI-2.7.0\bin\actions\demo-actions.xml]
Mon Jul 01 11:43:48 IST 2019: DEBUG: Trying to initialize license for SoapUI
Mon Jul 01 11:43:48 IST 2019: DEBUG: No license found for SoapUI
Mon Jul 01 11:43:48 IST 2019: DEBUG: License host for SoapUI: WKWIN0522513
Mon Jul 01 11:43:48 IST 2019: DEBUG: Trying to initialize license for SoapUI
Mon Jul 01 11:43:48 IST 2019: DEBUG: License host for SoapUI: WKWIN0522513
Mon Jul 01 11:43:48 IST 2019: DEBUG: Valid license file found: C:\Users\abc\.soapui\soapui.key, last modified: 2019-07-01T10:24:15.479+0530
Mon Jul 01 11:43:48 IST 2019: DEBUG: Trying to initialize license for Secure
Mon Jul 01 11:43:48 IST 2019: DEBUG: No license found for Secure
Mon Jul 01 11:43:48 IST 2019: DEBUG: License host for Secure: WKWIN0522513
Mon Jul 01 11:43:48 IST 2019: DEBUG: Trying to initialize license for LoadUI
Mon Jul 01 11:43:48 IST 2019: DEBUG: Valid license file found: C:\Users\abc\.loadui\loadUI.key, last modified: 2019-07-01T10:24:15.518+0530
Mon Jul 01 11:43:48 IST 2019: DEBUG: License host for LoadUI: WKWIN0522513
Mon Jul 01 11:43:49 IST 2019: DEBUG: Trying to initialize license for ServiceV
Mon Jul 01 11:43:49 IST 2019: DEBUG: Valid license file found: C:\Users\abc\.readyapi\servicev.key, last modified: 2019-07-01T10:24:15.483+0530
Mon Jul 01 11:43:49 IST 2019: INFO: Loading workspace from [C:\Users\abc\default-soapui-workspace.xml]
Mon Jul 01 11:43:49 IST 2019: DEBUG: License host for ServiceV: WKWIN0522513
Mon Jul 01 11:43:49 IST 2019: INFO: Adding plugin from [C:\Users\abc\.soapui\plugins\ready-jira-plugin-1.3.jar]
Mon Jul 01 11:43:49 IST 2019: INFO: Adding plugin from [C:\Users\abc\.soapui\plugins\ready-mqtt-plugin-dist.jar]
Mon Jul 01 11:43:50 IST 2019: INFO: Setting the maximum size of the dashboard database to 6144 MB.
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPrefs]
Added AutoFactory for [PluginTestStep]
Added AutoFactory for [PluginTestStep]
Added AutoFactory for [PluginTestStep]
Mon Jul 01 11:43:52 IST 2019: INFO: Adding plugin from [C:\Users\abc\.soapui\plugins\ready-uxm-plugin-1.1.0.jar]
Added AutoFactory for [PluginPrefs]
Mon Jul 01 11:43:52 IST 2019: INFO: 3 plugins loaded in 3210 ms
Mon Jul 01 11:43:52 IST 2019: INFO: All plugins loaded
Mon Jul 01 11:43:53 IST 2019: INFO: Loaded project from [file:/C:/Users/abc/Documents/SOAP-soapui-project.xml]
Mon Jul 01 11:43:53 IST 2019: INFO: Loaded project from [file:/C:/Users/abc/Documents/Project-1-soapui-project.xml]
Mon Jul 01 11:43:55 IST 2019: INFO: Initialized base directory to keep executions to C:\Users\abc\.readyapi\loadui\results
Mon Jul 01 11:43:55 IST 2019: INFO: Initializing modules
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Mon Jul 01 11:43:56 IST 2019: INFO: Module [Dashboard] added 0 actionGroups, 0 actions, 0 factories, 0 listeners, 0 toolbar components.
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Mon Jul 01 11:43:56 IST 2019: INFO: Module [LoadUI] added 6 actionGroups, 14 actions, 3 factories, 0 listeners, 0 toolbar components.
Mon Jul 01 11:43:56 IST 2019: INFO: Module [Secure] added 5 actionGroups, 13 actions, 2 factories, 0 listeners, 0 toolbar components.
Added AutoFactory for [PluginPanelBuilder]
Mon Jul 01 11:43:56 IST 2019: INFO: Module [Integrations] added 0 actionGroups, 0 actions, 0 factories, 0 listeners, 0 toolbar components.
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginPanelBuilder]
Added AutoFactory for [PluginRequestInspector]
Added AutoFactory for [PluginResponseInspector]
Added AutoFactory for [PluginResponseInspector]
Mon Jul 01 11:43:58 IST 2019: INFO: Module [SoapUI] added 6 actionGroups, 6 actions, 1 factories, 0 listeners, 0 toolbar components.
Mon Jul 01 11:43:59 IST 2019: INFO: Module [Projects] added 12 actionGroups, 2 actions, 1 factories, 0 listeners, 0 toolbar components.
Mon Jul 01 11:43:59 IST 2019: INFO: Module [SoapUIProUserInterfaceModule] added 5 actionGroups, 208 actions, 3 factories, 0 listeners, 0 toolbar components.
Mon Jul 01 11:43:59 IST 2019: INFO: Module [ServiceV] added 19 actionGroups, 36 actions, 19 factories, 0 listeners, 0 toolbar components.
Mon Jul 01 11:43:59 IST 2019: INFO: All modules loaded
Mon Jul 01 11:43:59 IST 2019: INFO: Module [ReadyApiUI] added 6 actionGroups, 4 actions, 0 factories, 0 listeners, 0 toolbar components.
Mon Jul 01 11:43:59 IST 2019: INFO: Loading took 4253 ms
Mon Jul 01 11:43:59 IST 2019: INFO: Setting maximum test history db size to 2048 MB
Mon Jul 01 11:43:59 IST 2019: INFO: Setting the maximum size of the dashboard database to 6144 MB.
Mon Jul 01 11:44:01 IST 2019: INFO: Starting ReadyAPI 2.7.0 (build 3010)
Mon Jul 01 11:44:03 IST 2019: ERROR: Failed to start IPC process.
com.teamdev.jxbrowser.chromium.internal.ipc.IPCException: Failed to start IPC process.
at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:200)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied
at com.teamdev.jxbrowser.chromium.internal.ipc.ExternalChromiumProcess.doStart(SourceFile:82)
at com.teamdev.jxbrowser.chromium.internal.ipc.ChromiumProcess.start(SourceFile:235)
at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:193)
... 1 more
Caused by: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied
at java.lang.ProcessBuilder.start(Unknown Source)
at com.teamdev.jxbrowser.chromium.internal.ipc.ExternalChromiumProcess.doStart(SourceFile:71)
... 3 more
Caused by: java.io.IOException: CreateProcess error=5, Access is denied
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.<init>(Unknown Source)
at java.lang.ProcessImpl.start(Unknown Source)
... 5 more
Mon Jul 01 11:44:03 IST 2019: ERROR: Failed to start IPC process.
com.teamdev.jxbrowser.chromium.internal.ipc.IPCException: Failed to start IPC process.
at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:200)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied
at com.teamdev.jxbrowser.chromium.internal.ipc.ExternalChromiumProcess.doStart(SourceFile:82)
at com.teamdev.jxbrowser.chromium.internal.ipc.ChromiumProcess.start(SourceFile:235)
at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:193)
... 1 more
Caused by: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied
at java.lang.ProcessBuilder.start(Unknown Source)
at com.teamdev.jxbrowser.chromium.internal.ipc.ExternalChromiumProcess.doStart(SourceFile:71)
... 3 more
Caused by: java.io.IOException: CreateProcess error=5, Access is denied
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.<init>(Unknown Source)
at java.lang.ProcessImpl.start(Unknown Source)
... 5 more

  • richie's avatar
    richie
    6 years ago

    Hi arunsarode 

     

    the logging at when you boot ReadyAPI! is identical (more or less) to mine until it gets to here:

     

    Mon Jul 01 11:44:03 IST 2019: ERROR: Failed to start IPC process.
    com.teamdev.jxbrowser.chromium.internal.ipc.IPCException: Failed to start IPC process.
    at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:200)
    at java.lang.Thread.run(Unknown Source)
    Caused by: java.lang.RuntimeException: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied

    I haven't got much of a suggestion - but if I were you I'd raise a tech support request with SmartBear.

     

    There was another user that appears to have had a similar/equivalent issue - but he was running Linux x64 - he added/updated a couple of .jar libraries and this resolved his issue - but that was a different operating system (link) - unfortunately there wasn't anything on the link to indicate how he diagnosed the problem - but you both have issues with the jxbrowser component.....

     

    Yeah - unless anyone else has any opinions I'd raise the service request.

     

    Sorry I can't be of more help,

     

    rich

     

     

10 Replies

    • richie's avatar
      richie
      Community Hero

      Hi arunsarode 

       

      the logging at when you boot ReadyAPI! is identical (more or less) to mine until it gets to here:

       

      Mon Jul 01 11:44:03 IST 2019: ERROR: Failed to start IPC process.
      com.teamdev.jxbrowser.chromium.internal.ipc.IPCException: Failed to start IPC process.
      at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:200)
      at java.lang.Thread.run(Unknown Source)
      Caused by: java.lang.RuntimeException: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied

      I haven't got much of a suggestion - but if I were you I'd raise a tech support request with SmartBear.

       

      There was another user that appears to have had a similar/equivalent issue - but he was running Linux x64 - he added/updated a couple of .jar libraries and this resolved his issue - but that was a different operating system (link) - unfortunately there wasn't anything on the link to indicate how he diagnosed the problem - but you both have issues with the jxbrowser component.....

       

      Yeah - unless anyone else has any opinions I'd raise the service request.

       

      Sorry I can't be of more help,

       

      rich

       

       

  • FYI. We've determined that McAfee's Host Intrusion Prevention System (HIPS) is the cause of this issue for us.

    • richie's avatar
      richie
      Community Hero

      Hey socaltester 

       

      if your policy inhibits updating yoru java runtime i wouldve thought there's no way you can disable your AV.

       

      Curious - how are you going to handle this?

       

      ta,

       

      rich

       

      • socaltester's avatar
        socaltester
        Contributor

        I had to submit a formal request to have HIPS temporarily changed to "logging mode" as a part of my troubleshooting.