Forum Discussion

sandu123's avatar
sandu123
New Contributor
4 months ago

I don't see an option to generate login ticket for collaborator .

One user accidently deleted the login ticket and I am unable to recreate - generate login ticket for the user . I have tried with all the admin accounts with no success . User able to login to collaborator server through web . But unable to login through client . It keep on asking password . 

Is there any way to re-generate login ticket for a user ? 

  • epartridge's avatar
    epartridge
    New Contributor
    2 days ago

    From the web interface:

    1. Click on the profile in the top right corner, and select Settings
    2. On the Account tab, press the Generate Login Ticket button:
    3. Copy the hash displayed at the top of the screen, and paste it into the GUI or CLI (or both!) when prompted for a login ticket.
  • John_D's avatar
    John_D
    Contributor
    4 months ago

    have the user open a command window (assuming windows) and initiate the command line (ccollab) with the login option:

    ccolab login

  • sandu123's avatar
    sandu123
    New Contributor
    4 months ago

    version used 13.0 -- Error 

     

    Failed to connect to Collaborator server Unexpected Error:JASON API Error:'password'must be specified (Code:ReuiredValue)