Forum Discussion
AlexeyKolosov
13 years agoStaff
Hi Chan,
Please follow the steps below to help us investigate the problem:
1. Download the Debugging Tools for Windows package from:
http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi
and install it.
2. When TestComplete hangs, run WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe").
3. Attach WinDbg to TestComplete's process (File | Attach to a Process).
4. Type the following command in the Command window of WinDbg:
.dump /m "C:\TCDump.dmp"
and press Enter.
5. Click Go on the WinDbg toolbar (or press F5) in WinDbg. Wait for one minute and click Break (or press "Ctrl + Break") in WinDbg.
6. Repeat steps 4 - 5 to save more dump files with different file names.
7. Send us all of the dump files created in the steps above via our Contact Support form.
Thanks in advance.
Please follow the steps below to help us investigate the problem:
1. Download the Debugging Tools for Windows package from:
http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi
and install it.
2. When TestComplete hangs, run WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe").
3. Attach WinDbg to TestComplete's process (File | Attach to a Process).
4. Type the following command in the Command window of WinDbg:
.dump /m "C:\TCDump.dmp"
and press Enter.
5. Click Go on the WinDbg toolbar (or press F5) in WinDbg. Wait for one minute and click Break (or press "Ctrl + Break") in WinDbg.
6. Repeat steps 4 - 5 to save more dump files with different file names.
7. Send us all of the dump files created in the steps above via our Contact Support form.
Thanks in advance.
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